At PHX Training, quality is at the forefront of everything we do. We pride ourselves on having a quality-focused ethos that is integrated throughout the business. Our team is passionate about the company, its people, and our learners.
Quality is integrated into all areas of our business, including apprenticeships, work-based learning, adult skills, welfare to work, and all our programs and courses.
Our Quality team has a wealth of experience that enhances the way we operate. We strive for high standards that are reflected in our centres and among all staff, ensuring that all learners are building successful futures and have an excellent learning journey.
One of our key responsibilities is ensuring that our business is compliant with all regulations. We set standards, monitor, report, audit, manage risks and ensure that systems and processes are in place to comply with funding rules and that the delivery meets Ofsted’s standards and awarding body requirements with operational excellence in teaching, learning and assessment.
Quality assurance, quality improvement, and compliance are integral to our business. Our quality team provides support for all staff and learners to ensure that we are always doing our best.
If you wish to contact the quality team, please email: quality@phxtraining.co.uk
Meet the quality team
Chris Carr – Internal Quality Assurer (IQA)
Chris is responsible for the quality assurance and delivery of training for all sector qualifications. He ensures accurate, efficient and timely delivery. He provides monitoring, training and support of our delivery staff and carries out quality assurance activities including observation of teaching, learning and assessment, sampling of the learner journey and qualifications ensuring best practice is adhered to.
Emily Alderson – Quality and Compliance Lead
Emily is responsible for the completion and reporting of Quality and Compliance audits in the business. She has extensive knowledge of funding bodies such as ESFA. Supporting the quality team keeping the standards and processes up to date for all adult skills and work-based learning. Emily provides statistical analysis for our centres and manages our Management Information System and supporting our Head of Quality.
Lesley Taylor – Quality and Compliance Officer
Lesley is responsible for the completion and reporting of quality and compliance audits in Cumbria, she also supports the DWP contract, providing accurate reports and engaging with employers to ensure our clients have sustainable job outcomes. Processing claims through the awarding body and processes certification for all qualifications in the business.